Forum Replies Created

Viewing 15 posts - 166 through 180 (of 462 total)
  • Adnan Shawkat
    Keymaster

    Hi,

    It must be your email integration issue. Your hosting provider needs to fix this. Also you can use SMTP plugin to enable email system if php mailer doesn’t work on your system.

    0 Reply
    in reply to: Problems. What to do?
    Adnan Shawkat
    Keymaster

    Here’s the email address: themeregion@gmail.com
    You can send your access here.

    Adnan Shawkat
    Keymaster

    Hi there,

    About no 1 we’ll not be able to do that as it’s not a theme issue. We’ll not be able to help in any kind of customization as you’ve to pay for any sort of customization work.

    About no 2 you’ve added multiple widgets which is also not a theme issue. You need to remove the widgets from sidebar from dashboard.

    About no 3 you can do that by simply changing the position from Appearance->Menu in your dashboard.

    If your developer is sick then you can always hire someone else who can do the job for you. You can also hire us if you want. Let us know your thoughts on this. We’ll not be able to help you here as it’s a customization issue not a theme issue. Hopefully you can understand. Thanks

    Adnan Shawkat
    Keymaster

    Hi,
    We’re extremely sorry for the late response. The issue you said this is not a theme issue. you use a custom css class in vc column which is display none in mobile.please remove that. Please see this screenshot. https://i.imgur.com/GNgwMrx.png

    Again sorry for delay.

    Thanks & Regards

    Adnan Shawkat
    Keymaster

    Hi,
    your purchase code is not valid.This is not a theme issue.please contact with your hosting provider & also check woocommerce email settings option https://i.imgur.com/cdW0tiD.png

    Thanks & Regards.

    Adnan Shawkat
    Keymaster

    Hi,
    Thank you for purchase our theme. First thing is I can’t access your site. https://i.imgur.com/h8FFIiZ.png
    Another thing is we didn’t integrate Instagram feed in our theme. You have to use third party Instagram WP Plugin & do what say in plugin documentation. Hope so you understand what i am trying to say.

    Thanks & Regards.

    in reply to: Problems. What to do?
    Adnan Shawkat
    Keymaster

    Hi there,

    Don’t know why still getting wrong username or password. Unable to login using your provided creds. Please check properly & let us know the exact username & password so that we can check.

    Regards

    Adnan Shawkat
    Keymaster

    Hi there,

    Sorry but I think if you import the demo then it’d be easier for you to edit without hassle. Demo content gives you the power to make the site like demo. I think you didn’t import it for which you’re unable to make it like the demo & style it.

    Adnan Shawkat
    Keymaster

    It seems the navigation gets an issue & we’re going to make an update with the patch. Please till then wait for the update to come. Hopefully it’ll be updated by a day or two.

    Regards

    Adnan Shawkat
    Keymaster

    It seems the navigation gets an issue & we’re going to make an update with the patch. And about the responsive slider it seems you’ve done some styling with !important parameter for which the responsive styles are not working check the screenshot: https://i.imgur.com/tdT4544.png

    And about the translation yes you can translate the .pot file using poedit software.

    Adnan Shawkat
    Keymaster

    Hi there,

    It seems the texts of the slider is changed. Don’t know what’s wrong with the theme. Can you be more specific of what issue you’re having in detailed.

    Regards

    Adnan Shawkat
    Keymaster

    Hi there,

    We still didn’t got any news from you so we think the issue is resolved anyway. Please let us know if you need anymore help. If possible & you liked our theme then go ahead & provide a 5* rating to our product.

    Regards

    in reply to: Problems. What to do?
    Adnan Shawkat
    Keymaster

    Hi there,

    It seems your given creds are not working. Can you please check whether you can login with this creds. I tried but it’s giving me error couldn’t log in. Please check & let me know so that I can help you properly.

    in reply to: Problems. What to do?
    Adnan Shawkat
    Keymaster

    Well can you please tell us which PHP version you’re using. Also sometime it happened because of server issue as the site not able to set images or work properly. If you’re having issue then can you please provide a temporary access to your website so that we can have a look at it.

    While posting site access remember to make the reply as private.

    Regards

    in reply to: Problems. What to do?
    Adnan Shawkat
    Keymaster

    Hi there,

    Thank you for purchasing our plugin. I’ve investigated but TML plugin works perfectly on our end & the site is also loading don’t know why it’s not working on your site. It seems the login is also working on your site as registration is disabled from backend that’s why the page is not loading.

    About regions you won’t need to install it as the regions load from ads which are published. If you see we get address from ads & the country/state or anything within that dropdown loads from those options.

    It shouldn’t be happening. There’s no options or something that hides your editor option must be a plugin which is causing this.

    You can change the language easily using WPML plugin. Or else you can translate the .pot file to your desired one. You can translate the .pot file using poedit software.

    Hope this will help you in cases. Let us know if you need any more help.

    Regards

Viewing 15 posts - 166 through 180 (of 462 total)