Hi there,

It I was able to login to your website & it seems your WordPress is really very old. Can you try updating your server PHP to 7.3 or 7.4 & then update your WordPress core & hopefully that’ll be able to fix the issue. The issue seems to be going from using old WP & server. Also your SSL install is not valid maybe.

We didn’t received anything except the last message. What did you write though? Are you having issues again?

Thank you! Let us know if you need anymore assistance.

Regards

Strange we’re running the theme with the latest version of WordPress. The errors saying the extension folder is wrong. It should be vc-ext-teriz instead here it’s old saying. Can you please provide a temporary access to your site & ftp so that we can have a look at it?

Hi there,

Are you using any 3rd party plugins? Can you deactivate every plugins that’s not recommended by our theme. If not if you’re using any cache plugin can you please try disabling cache for the moment & see whether it’s working or not. Otherwise please provide a temporary admin access to your website so that we can have a look at it. You can post the credentials here & set the comment as a private reply so that only you & admin can see that comment.

Regards

Hi there,

I don’t know but we’ve order by option like if you want to load the slider in ASC or DESC order. It’ll load the products that way basically. If you want something more please let us know if we’re not providing the answer to your question.

Regards

Hi there,

Sorry for the delay as it was a hectic week for us. Anyway you can remove the dates using css actually. And for the archive you can remove that from widgets from WordPress dashboard under Appearance->Widgets.

Let me know if this solves your issue or not.

Regards

Hi there,

Following are the answers to your questions:

Homepage:
1. The locations will load automatically from the ads location so we can add it manually it’s auto populated.
2. In home default you can edit the sidebar ads from the editor itself.

Post an ad: These are customisation option you need to have a proper quote for all the customisation & you need to approve it though.

Ads Page:
1. Task needs to be done with paid customisation
2. Edit ads page will open once you assign that edit page into theme option under pages menu.
3. You need to add proper gmap api to work these things.
4. Task needs to be done with paid customisation
5. Task needs to be done with paid customisation

Pricing: Task needs to be done with paid customisation

Profile Page: Task needs to be done with paid customisation

Theme Options:
1. I can see that the option page is available please check here.
2. For translation you need to use translation plugins like translatepress or wpml & use their shortcode inside the box that way the translation will work.

Basically we charge 35$ an hour for customisation. According to what you’ve listed these are merely 10-15 hour job except the payment gateway. We need to know which payment gateway you want to include & then we can let you know whether that is doable or how many hours will require to get this integration done. Let us know if you’ve more queries.

Regards

Hi there,

Please add the below code into your custom css & it’ll work for sure.

.wpb_text_column.wpb_content_element .wpb_wrapper ul {
    list-style: inherit;
}

Let me know if you need any more assistance with the theme.

Hi there,

Without purchase code we won’t be able to help in this case. Also I just opened your site on firefox & seems to be loading without any issues. Let me know how we can replicated issues with your purchase code to get assistance in future.

Regards

Hi there,

Can you try creating a loom video & sharing your issue within a screencast that way it’d be really easy & useful to understand your issues & what should be done to resolve the scenario. Loom is free to use & you can use their cloud storage to store the video & share the url anywhere. Let me know if you can provide this or not. If not you can share some images also if you want of what you’re referring.

Also it seems your purchase code is not valid. Please submit your purchase code to get the support properly. Without a valid purchase code we won’t be able to provide support in any case.

Regards

Hi there,
I don’t understand why you are facing this problem.We have no problem in our demo site.can you please give us you admin access so that we can check what’s the actual problem?

thanks

Hi there,

Sorry here you go please update the code that I provided earlier this will resolve the issue so far.

@media (min-width: 992px) {
    .banner-info h2 {
        font-size: 90px;
    }  
}
@media (min-width: 768px) and (max-width: 991px) {
    .banner-info h2 {
        font-size: 65px;
        line-height: 65px;
    }	
}

Hi @nadine_meyer,

There’s nothing wrong with the theme. Where are you actually having issues can you record a loom video maybe showing your issues so that we can have a look at it? So far the above would solve your issues but if it’s still happening we’d need to see exactly what’s happening. Can you share a video using loom which will help us better understanding your situation.

Regards