• video player wont allow me to upload new video

    kerrikelting
    Participant
    May 29, 2019 at 2:10 am

    I am trying to add a video in the backend editor. I select the editor tool, Playbit video settings box pops up however only shows the move tool and the + section. It doesn’t allow me to see any of the videos or codes. Please advise

    User name: [email protected]
    PW: qJgR0DYMfTEG1AJm%&OLgG@F

    9 Replies
    Adnan Shawkat
    Keymaster
    May 29, 2019 at 3:27 pm

    I think this plugin is causing the issue. Please deactivate this plugin so that your video showcase works properly: http://prntscr.com/nutnhh

    kerrikelting
    Participant
    May 30, 2019 at 10:45 pm
    This reply has been marked as private.
    Adnan Shawkat
    Keymaster
    May 31, 2019 at 12:54 am

    Can you show me via a screenshot of which part you’re having issue so that we can have a look at it?

    kerrikelting
    Participant
    June 1, 2019 at 8:33 pm

    I took the screen shot however am unclear where to add it to this post. The description of the problem is I select edit in the video section, the popup Playbit video section is blank. The only part that is available is SAVE and CLOSE.

    Adnan Shawkat
    Keymaster
    June 3, 2019 at 5:56 pm

    I don’t know your server is too much slow. Can you please deactivate all the plugins except the recommended plugins of the theme & then check if you have still got the issue or not?

    kerrikelting
    Participant
    June 20, 2019 at 4:16 am
    This reply has been marked as private.
    Adnan Shawkat
    Keymaster
    June 20, 2019 at 11:43 am

    Did you try what we suggested by deactivating all other plugins? Your server is too slow for which we are unable to access the site & check. It seems you have already added some videos.

    kerrikelting
    Participant
    June 20, 2019 at 9:06 pm

    yes

    Adnan Shawkat
    Keymaster
    June 22, 2019 at 10:00 am

    Well I can easily do that. You have to click the plus button first to add a new item & then to show all the fields just click the toggle button that’ll do the trick & it’ll show you option to add your video. Check the screenshot: http://prntscr.com/o54x3a

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