• Chariton Theme Give Donations not loading

    shuayb01
    Participant

    Hi
    I’ve been building a site for a charity using the Chariton theme, but within the past hour the donations pages have stopped loading. For example, http://amaanahands.org/donations/zakaah/ does not work, although I just added it as a cause.

    On a side note, I was wondering if it would be possible to do calculations on any inputted number for donations (like charge 2.2% extra for PayPal charges) or to set a donation and not just have a dropdown for the number of donations, but a text box to indicate the number of set donations to pay for.

    5 Replies
    Adnan Shawkat
    Keymaster

    Hi there,

    First of all thank you for purchasing our product. Anyway about the first query donation page is not loading it’s happening because of the page permalink. Please try to reset the permalink in settings->permalink page & it’d work for sure. If not please provide a temporary admin access so that we can have a look at it.

    Now about the donation system you can checkout the give plugin documentation about this one. If there’s no option to add surcharge on PayPal then you can add the extra amount in donations bar. Donation can be achieved in a different manner from individual donation settings. If you go to edit page of each donation you’ll have option how you want to get the donations by percentage basis or goal basis. Please check their documentation to learn about give plugin settings.

    Hope this would help you build your site. Regards.

    shuayb01
    Participant
    This reply has been marked as private.
    Adnan Shawkat
    Keymaster

    Ok it seems one of your 3rd party plugin is causing the issues. I’ve deactivated “Head, Footer and Post Injections” plugin & it’s loading the donation page perfectly. Also one thing I would like to inform you that please try to upgrade your server. PHP version is currently 5.4 which is too low & you should upgrade to the latest version which we recommend also. Another thing is that you should update the theme to latest version which has latest security patches & other things. Please avoid using untrusted 3rd party plugins usage.

    Hope this would help you in cases.

    Regards

    shuayb01
    Participant

    Thanks! It’s not the plugin, but probably the code I used with it.

    Adnan Shawkat
    Keymaster

    If you really liked our theme then don’t forget to rate us 5* on themeforest if possible. It’ll help us keep upgrading the theme & add new features to it.

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